Effective Date: 01/01/2025
At ZeedMart, we strive to ensure our customers are satisfied with their digital purchases. Please read our refund policy carefully before making a purchase.
1. Digital Products
Due to the nature of digital goods, all sales are final. Once a product has been downloaded or accessed, we do not offer refunds or accept returns. This includes ebooks, software, courses, subscriptions, and any other downloadable content.
2. Exceptions
Refunds may be issued under the following exceptional circumstances:
- You were charged more than once for the same product
- You received a defective or corrupted file that cannot be replaced
- The product description was clearly misleading
To request a refund under one of these exceptions, please contact us within 7 days of your purchase at support@zeedmart.com with your order details.
3. Failed Downloads or Access Issues
If you experience technical issues accessing your digital product, we’ll work with you to resolve the problem. Please contact our support team with your order number and details of the issue.
4. Unauthorized Purchases
If you believe your account was used without your authorization, contact us immediately. We may require additional verification to process any claims of fraud or unauthorized use.
5. Contact Us
If you have any questions about our refund policy or need help with your purchase, reach out to us at:
📧 support@zeedmart.com
Let me know if you want a version in Arabic or if you’d like to combine this with a Terms & Conditions page as well.